Return & Trade In Policy
Here at Ralph's Jewelers we want our customer to feel comfortable with their purchase. If for any reason you are unsatisfied with your item, we have listed our return and trade in policy below.
- Any regular stock item may be returned within 14 days of the date of purchase. Items must be new and unworn condition for refund or store credit. This excludes high karat jewelry, and watches. These items are final sale.
- No returns allowed on special orders, sized, personalized, altered, any custom items, financed jewelry or purchases over $1,499, 10K gold chains,pendants and rings.
A 15% restocking fee shall be applied for returned goods
Ralph's Jewelers has the industry’s most generous and comprehensive upgrade and trade-in policy, created with your future in mind.
Gemstones and Diamonds
For any Ralph diamond, ruby, emerald or sapphire you have, as well as any diamond stud earrings or solitaire pendants you purchase, you’ll receive the full value that you paid as credit toward the purchase of any other gemstone of greater value. All that is required is a minimum one-dollar increase. Wear and tear on gemstones will be deducted from value.
To trade in any qualifying jewelry that was originally purchased at Ralph's, simply spend double the original purchase amount to get full credit of your original purchase. Damaged goods will need to be evaluated to determine their value. If you don’t spend double the purchase price, we will give you 50% of the original value to put towards your new jewelry purchase.