Here at Ralph’s Jewelers our service and warranty is what separates us from the rest. We offer the following warranty on jewelry purchased from us.
One Free Resizing Lifetime Cleaning and Polishing Lifetime Inspection Free Lost Stone Replacement on Mounting no greater than 1/5CT For a customer to keep his or her Lifetime Warranty active, they must visit us for a cleaning and inspection every six months.
We will guarantee our jewelry from any manufacture defects for the lifetime of the product as long as only Ralph’s Jeweler Technicians work on the items. Cleaning ensures that your fine jewelry is always looking exceptional and inspection ensures that their jewelry is ready for everyday wear and can help identify potential issues before they occur.
Here is what is excluded from our Guarantee: Lost, stolen or abused jewelry. Jewelry that can't be reworked to look like new (such as stainless steel). Jewelry made of metals not capable of being altered such as tungsten, cobalt and titanium.
If your Ralph’s jewelry is stolen, and you provide a police report describing the stolen jewelry, you will be able to purchase replacement jewelry at a discount. We have no desire to profit from your loss.
Merchandise will not be guaranteed if it has been abused or worn out of expectations for normal, everyday wear. Examples include garbage disposal mishaps and accidental run ins with your car tire and driveway.
Jewelry not capable of being reworked to look like new is not covered by our Lifetime Warranty. This includes non-precious materials and metals, like leather, rubber, stainless steel, carbon fiber and tungsten.
We do guarantee titanium, Tungsten, and cobalt wedding bands for life like any other wedding band. However, due to the strength and hardness properties of these metals they cannot be resized.
In the event a gemstone is lost from your jewelry due to normal wear and tear, we will replace that stone as long as your warranty is valid showing a cleaning and inspection record in the last six months. This includes smaller, accent diamonds. Our warranty does not cover loss or damage to any center diamond greater than 1/5ct
Lifetime warranties are nontransferable to a third party,